Helpdesk
The first reply already knows what they bought.
Chat, email, tickets and knowledge on one record — with AI that investigates before a human opens the conversation.
What is inside
- HelpdeskLive chat and email support conversations
- TicketsTrack and resolve support requests
- KnowledgeSelf-serve help articles and docs
- FeedbackQuickly log customer feedback
- SherlockAI-powered helpdesk investigation assistant
- AI AssistConfigure support and marketing AI
- Customer PortalConfigure your customers' portal
- Helpdesk SettingsCustomise helpdesk settings and rules
Why it works on one record
Context, not a lookup
Deal, onboarding plan and past tickets are on screen with the message.
Answers written once
Knowledge articles surface inside the ticket that needs them.
Feedback that routes
A request attaches to the customer who asked, so the roadmap can sort by revenue.