Helpdesk

# The first reply already knows what they bought.

Chat, email, tickets and knowledge on one record — with AI that investigates before a human opens the conversation.

## What is inside

- **Helpdesk**: Live chat and email support conversations
- **Tickets**: Track and resolve support requests
- **Knowledge**: Self-serve help articles and docs
- **Feedback**: Quickly log customer feedback
- **Sherlock**: AI-powered helpdesk investigation assistant
- **AI Assist**: Configure support and marketing AI
- **Customer Portal**: Configure your customers' portal
- **Helpdesk Settings**: Customise helpdesk settings and rules

## Why it works on one record

### Context, not a lookup

Deal, onboarding plan and past tickets are on screen with the message.

### Answers written once

Knowledge articles surface inside the ticket that needs them.

### Feedback that routes

A request attaches to the customer who asked, so the roadmap can sort by revenue.