Integration · Messaging

# The record, in the channel you already watch.

Deal, ticket and onboarding activity posts to the channels that care, and replies sent from Slack land back on the customer record.

## What syncs

- Ticket, deal and project alerts in channel
- Reply from Slack — logged on the record
- A channel per account for shared work
- Slash command to pull up a customer

## Connect it in three steps

No middleware, no CSV in between. Authorise once and the events start landing on the record your teams already work from.

1. Authorise your Slack workspace
2. Map channels to event types
3. Choose which teams get alerted